Cancellation and Refund Policy
How plans renew, how to cancel in two clicks, and when you get money back.
Last updated October 3, 2026 · version 2026-10-03
How plans renew
Growth (US$29) and Scale (US$99) are monthly plans. They renew automatically on the same day each month, and your card is charged, until you cancel. This is part of the Terms of Service you agree to before paying.
How to cancel
Open Billing while signed in and press Cancel plan. You do not need to write to us. Your plan then stays active until the end of the period you already paid for and does not renew. Changed your mind? Press Keep my plan before that date. Dodo Payments’ customer portal (“Invoices and card” on the billing page) can also cancel and update your card.
When we refund
- If we charged you by mistake (a duplicate or wrong amount) or you were charged after cancelling in time: we refund it in full once you tell us, within 30 days of the charge.
- If the service could not be delivered because of a fault on our side for a substantial part of your period, we refund a fair part of that period’s payment.
- Otherwise, because the scans are used up as soon as they run and cannot be given back, we do not refund a period you have started to use, and we do not refund unused scans at the end of a period. Cancel before the renewal date to avoid the next charge.
- Your legal rights stay. Nothing in this policy takes away a right you have by law. In particular, many countries give consumers a right to withdraw from an online purchase within 14 days. Under the Terms of Service you ask for your plan to start immediately and accept that you lose that right once it starts. Where the law of your country does not allow the right to be given up in that way, it still applies to you: write to us within the 14 days and we will refund the payment.
How to ask
Write to axidort@gmail.com with your account email and the date of the charge. Refunds go back to the card used, through Dodo Payments, and usually reach you within 5 to 10 business days of approval. Chargebacks and disputes are handled by Dodo Payments, the merchant of record; please contact us first, because we can usually solve it faster.
Failed renewals
If a renewal payment fails, new scans may be paused after any grace period until the payment succeeds. Update your card from the billing page. Your reports stay available the whole time. If the payment never succeeds, the plan ends.